Faqs
GENERAL QUESTIONS
Why choose U&I?
U&I crafts irresistibly comfy, breathable, and butter-soft activewear using our premium Nylon-Spandex blend.
Designed with seamless technology, each piece moves with you effortlessly—delivering unmatched comfort, stretch, and style from studio to street.
Where is U&I based?
U&I is proudly based in Gurgaon, India. Every piece is thoughtfully designed and crafted using premium materials, with a sharp focus on quality, comfort, and detail—so you get activewear that looks great, feels even better, and stands the test of time.
What products do you offer?
We offer a range of high-quality activewear, including:
- Leggings
- Sports Bras
- Gym tops & tank tops
- Biker Shorts
- Flare Pants
- Straight Pants
- Double-layer Shorts
All our products are designed with premium materials, cutting-edge technology, and stylish designs to elevate your everyday experience.
NOTE: Some products will be launched as part of our upcoming collection :)
What sizes does U&I offer?
U&I offers a diverse range of sizes, from S to 5XL, ensuring inclusivity for everybody.
How can I contact customer service?
Feel free to reach out to us via email at hello@shopuandi.com, call or message us at +91 8882848639, or drop us a DM on Instagram at @uandi.in.
PRODUCT-RELATED QUESTIONS
How can I find the right size for myself?
Each product page includes a detailed size guide designed using body measurements—ideal for seamless garments that may vary slightly by style and structure.
Still unsure? We’re here to help!
Reach out to us via WhatsApp at +91 8882848639, or email us at hello@shopuandi.com.
Let’s find your fit, together.
What materials are used in your activewear?
Crafted for comfort, built for performance.
At U&I, we use a premium blend of Nylon and Spandex yarns—chosen for their breathability, moisture-wicking properties, four-way stretch, and lasting durability. Every piece is designed to move with you, whether you're flowing through yoga or powering through your day.
We don’t just prioritize how it looks—we make sure it feels just right, too.
Are your products suitable for sensitive skin?
At U&I, our seamless styles are made with buttery-soft, moisture-wicking fabrics that feel gentle against your skin. With no tags and no irritating seams, you get nothing but smooth, second-skin comfort—whether you're breaking a sweat or kicking back.
Designed to move with you, without distractions.
ORDER-RELATED QUESTIONS
How to check the status of the order?
We keep you in the loop every step of the way! You’ll receive updates via email (if provided at checkout) and WhatsApp after placing your order. You can also track your order status directly from the link provided in the confirmation email.
How can I change the address/phone details of my order after confirmation?
Please contact us within 12 hours of placing your order to update the address or phone number. However once the order has been shipped, unfortunately, we can no longer make changes to it.
If you need assistance, contact us immediately via WhatsApp at +91-8882848639 or email us at hello@shopuandi.com
How can I cancel my order?
You can cancel your order within 12 hours of placing it by reaching out to us via email or WhatsApp. If the order has already shipped, we won’t be able to cancel it, but we’ll assist you in the return process once you receive the item.
Important: You can only cancel your order before it reaches the Ready to Ship status.
How will I get my refund if I have cancelled my pre-paid order?
Once we cancel the order, we will refund the amount back to your source account in 14 working days.
SHIPPING AND DELIVERY QUESTIONS
When does the order get shipped?
We get your package processed within 2-3 days of order confirmation. Standard Shipping takes 7-10 business days.
How long does it take to deliver the package?
Your order will be delivered based on your location.
Typically, it takes between 7 to 10 business days for your package to arrive.
EXCHANGES AND REFUNDS QUESTIONS
Where can I put in an exchange/refund request?
We have a super easy and hassle free return policy.
You can initiate a return through our Request Return Portal. Our customer service team will guide you through the process.
What is our exchange/refund policy?
Check our Shipping & Returns policy page for detailed information on returns and exchanges.
What is your exchange/refund process?
Once you place an exchange or return request on our website, we’ll schedule a pickup for your package. After it reaches our warehouse, we’ll quickly process your request.
- For exchanges: your replacement item will be shipped out promptly.
- For returns: your refund will be initiated and credited to your original payment method within 14 business days.
Please note: Return requests are not accepted on Exchange orders.
PAYMENT QUESTIONS
What payment options do you accept?
We accept both Prepaid and Cash on Delivery (COD) payments. Prepaid options include credit/debit cards, UPI, and net banking.
- Cash on Delivery: Available for orders above INR 1299.
- Free Shipping: Available on orders above INR 1299.
Shipping fees are calculated based on the delivery address for a single location.